Legal

Terms

Last updated: 17 October 2026

These terms explain how our quotes, orders and services work. Your written quote and order confirmation will set out the specific details of your order. Nothing in these terms affects your legal rights as a consumer.

Home visits and quotes

Our home measure and quote are free and come with no obligation. We measure every window ourselves, and the price we quote includes fitting for the products we supply.

Made-to-measure orders

Every blind, shutter and curtain we supply is made to the measurements we take for you. Because of this, made-to-measure orders can't be cancelled or refunded once placed. This does not affect your legal rights if anything we supply is faulty, not as described, or not fitted with reasonable care and skill. If that happens, we'll put it right.

Fitting

We'll agree a fitting appointment with you. Please make sure we can reach the windows being fitted. If we find something on the day that affects fitting, such as hidden pipes or cables or unsound plaster, we'll explain the options before going further.

Fitting-only service

We're happy to fit blinds you've bought elsewhere. We fit them as supplied. We can't alter products that have been made to the wrong size, and we're not responsible for faults in products we didn't supply. If we spot a problem with a blind before fitting, we'll tell you straight away.

Repairs

We repair blinds that we supplied. We don't repair blinds supplied by other companies, but we're happy to measure up and quote for replacements.

Contact us

Questions about these terms? Call 07902 945533 or email hello@bigcityblindsbirmingham.com.